How do I set a deposit limit at db98?

After logging in, go to Account Settings and click on the "Responsible Gaming" section. There you'll find options to set daily, weekly, and monthly deposit limits separately. Decreasing a limit takes effect immediately; increasing one requires a 24-hour waiting period. Contact live chat if you need assistance.

Will I get my balance back if I activate self-exclusion?

Yes. Any balance in your account before self-exclusion is activated can be withdrawn through db98's standard withdrawal process. Bonus balances will be handled in accordance with the applicable terms and conditions. For more details, reach out to support@db98.app.

What's the difference between a cooling-off period and self-exclusion?

A cooling-off period is a short-term break lasting from 1 day to 6 weeks, after which your account reactivates automatically. Self-exclusion is a longer-term commitment — from 6 months to 5 years, or permanently. Once the period ends, reactivating your account requires a separate request and a mandatory 7-day waiting period.

Someone I know may have a gambling problem — what should I do?

Start by talking to them with empathy — without judgment. You can also reach out to db98's support team; we'll review the account in question. Let them know about db98's responsible gaming tools. If the issue runs deeper, encourage them to seek professional mental health support.

Does db98 monitor my gaming behavior?

Yes, db98's system automatically detects unusual gaming patterns — such as sudden large deposits, extended sessions, or rapid losses. When this happens, our team proactively reaches out and offers assistance. This isn't a breach of your privacy — it's part of keeping you safe.

How often do you want Reality Check notifications?

You choose how often you're reminded — every 15 minutes, 30 minutes, 1 hour, or 2 hours. Each notification shows how long you've been playing and your total wins or losses for that session. What you do next is entirely up to you.

db98 | Responsible Gaming — Play Smart, Stay in Control

01

What Is Responsible Gaming and Why It Matters

Responsible gaming means enjoying gaming as a form of entertainment — while making sure it never has a negative impact on your finances, relationships, or mental wellbeing. At db98, responsible gaming is a core principle.

Online gaming is fun and exciting — but like any form of entertainment, knowing your limits matters. At db98, we want you to enjoy every session and walk away feeling good, not stressed.

Research shows that players who stick to a set budget and time limits enjoy gaming more in the long run and are far less likely to run into gambling-related problems. The responsible gaming section at db98 is here to help you build those healthy habits.

02

Db98 Responsible Gaming Tools

Db98 provides every user with a set of powerful tools — completely free — to help manage their gaming experience. These tools can be enabled at any time from your account settings:

Deposit Limit

Set a maximum deposit limit — daily, weekly, or monthly. Once the limit is reached, no further deposits can be made. Limits can be decreased instantly, but increases only take effect after 24 hours.

Loss Limit

Set a cap on how much you can lose within a given period. Once that limit is reached, db98 will automatically pause your gaming session.

Session Time Limit

Decide how long you want to play in one sitting. When that time is up, db98 will prompt you to take a break.

Reality Check

You'll receive pop-up notifications at set intervals reminding you how long you've been playing and how your wins and losses are stacking up.

Cooling-Off Period

Take a break from gaming for anywhere between 1 day and 6 weeks. During this period, gaming features on your account will be temporarily suspended and will reactivate automatically once the period ends.

Self-Exclusion

Permanently step away from db98 for an extended period — anywhere from 6 months to 5 years. During this time, your account will be fully deactivated and you will not receive any promotional communications.

How to get started: Log in → Account Settings → go to the Responsible Gaming section. Alternatively, let us know via live chat and our support team will set it up for you right away.

03

How to Recognize the Signs of Problem Gambling

Problem gaming rarely appears overnight — habits shift gradually over time. Watch out for these warning signs in yourself or someone close to you:

Spending beyond your budget and chasing losses by placing bigger bets to try to win back what you've lost.
You want to stop gaming but can't — you keep coming back no matter what.
You're spending time on gaming that was meant for family, friends, or work.
Lying to or hiding things from people close to you about your gaming.
Turning to gaming to escape stress, loneliness, or feelings of depression.
Gaming is affecting your sleep, eating, or work.
Gaming with borrowed money or by dipping into your savings.
Feeling restless, irritable, or anxious when you're unable to play.

If any of these signs sound familiar: You don't have to face this alone. Reach out via db98's live chat or email us at support@db98.app. We're not here to judge — we're here to help.

04

Self-Assessment: Is Your Gaming Under Control?

Answer the following questions honestly. If you answer "Yes" to 3 or more, it's time to start using db98's responsible gaming tools.

1 Did you spend more than your set gaming budget last month?

2 Have you ever told yourself "just one more round" and kept playing for hours trying to win back money you'd lost?

3 Have family members or friends expressed concern about your gaming?

4 Do you feel irritable or restless when you're unable to game?

5 Have you ever gamed at the expense of sleep, work, or your studies?

6 Have you tried to take a break from gaming but kept coming back?

Keep in mind: These questions aren't here to make you feel guilty — they're here to raise awareness. Recognising the problem is the first step toward solving it.

05

Self-Exclusion: How It Works

Self-exclusion is the most powerful responsible gaming tool available on db98. If you feel you need an extended break from gaming, follow this process:

1

Submit a request via live chat or email

Contact us at support@db98.app or via live chat and let us know you'd like to activate self-exclusion. You don't need to give a reason.

2

Select a period

6 months, 1 year, 2 years, 5 years, or permanent — choose the duration that works for you.

3

Takes effect immediately

Your account will be deactivated as soon as your request is received. All promotional communications will stop immediately.

4

Review Upon Expiry

If you wish to resume after the exclusion period, you'll need to submit a request with identity verification. A mandatory 7-day waiting period applies — to ensure the decision is well considered.

Important: Do not attempt to open a new account while your self-exclusion is active. db98 will detect this and close the account — this measure exists to protect you.

06

8 Simple Tips for Healthy Gaming Habits

To keep your db98 experience enjoyable for the long run, keep the following tips in mind:

Set your budget first: Decide how much you're willing to spend per session before you start — and stick to it.
Gaming is entertainment, not income: Expecting a regular income from gaming is not realistic. It's meant for entertainment.
Stick to your time limits: Avoid playing for hours on end. Take a break every 30 minutes.
Don't play when you're feeling low: Using gaming to cope with stress or loneliness tends to increase spending and lead to further problems.
Accept losses gracefully: Losses are part of the game. Chasing them with bigger bets usually leads to even greater losses.
Never gamble with borrowed money: Only play with money you can afford to lose without it affecting your day-to-day life.
Use db98's tools: Set your deposit limits and session timers in advance — not after the fact.
Let someone close to you know: Letting someone close to you know that you game creates a sense of accountability and makes it easier to stay in control.

07

Minor Protection

Db98 is strictly for users aged 18 and above. We take strong measures to protect minors:

Age verification is mandatory during registration.
The KYC process requires verification of a National ID card or birth certificate.
Db98 reserves the right to request account verification at any time if there is reason to believe the account is being used by a minor.
If we become aware that a minor is using an account, it will be suspended immediately.

If parents have concerns, consider using internet filtering software on family devices and keeping browsers password-protected. If you suspect anything, reach out to support@db98.app.

Responsible Gaming at db98 — Stay in Control, Stay Enjoy