Summary: db98 never sells your personal information to third parties. Your data is used solely to provide services, maintain security, and meet legal obligations.
01
Introduction & Scope
Db98 (referred to as "we", "us", or "the Platform") operates an online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") explains how db98 collects, uses, stores, and protects your personal information.
This Privacy Policy applies to the db98 website, mobile app, and all related services. By using db98's services, you are deemed to have agreed to this Privacy Policy. If you do not agree, please refrain from using db98's services.
We believe privacy is a fundamental right. That's why db98's privacy policy is built on full transparency — so you always know exactly how your data is being used.
02
What Data We Collect
Db98 collects two types of information — data you provide directly, and data collected automatically.
Information You Provide:
| Data Type |
Example |
When It's Collected |
| Identity Information |
Full name, date of birth, National ID number |
At the Time of Registration & KYC Verification |
| Contact Information |
Mobile number, email address |
When Creating an Account |
| Financial Information |
Mobile Banking Number (bKash/Nagad/Rocket) |
During Deposits & Withdrawals |
| Identity Document |
NID/Passport Photo, Selfie Photo |
During KYC Verification |
| Communication Records |
Support Chat, Email Correspondence |
Support Team Contact Hours |
Automatically Collected Information:
- Device Information: Device Type, Operating System, Browser
- Usage Data: Pages visited, time spent, and games played
- Transaction Details: Deposit & Withdrawal History, Betting Records
- IP Address: For Security & Fraud Prevention
- Cookie Data: For session management and remembering user preferences
What db98 Never Collects: db98 will never ask for your mobile banking PIN, full bank account details, or any password. If anyone requests this information claiming to be db98, it is fraud.
03
How We Use Your Data
Db98 uses your personal data only for the specific purposes listed below, each of which is clearly outlined:
- Account Management: To create, verify, and maintain your db98 account.
- Identity Verification (KYC): To prevent fraud and money laundering, and to meet our legal obligations.
- Transaction Processing: To process deposits, withdrawals, and bonus payments.
- Customer Service: To address your questions, complaints, and support requests.
- Security Assurance: To prevent unauthorized access, fraud, and hacking.
- Service Improvement: To analyze user experience and continuously improve the platform.
- Relevant Offers: To keep you informed about relevant bonuses and promotions (you can opt out at any time).
- Legal Obligations: To retain and provide information as required by regulatory authorities.
- Responsible Gaming: To monitor gaming behaviour and help identify and prevent problem gambling.
Our Commitment: db98 never sells your data to third parties for marketing or advertising purposes. Before using any piece of data, we ask ourselves — is this in the user's best interest?
04
Data Sharing & Disclosure Policy
Db98 keeps your personal data strictly protected. We do not share your information with any third party except in the limited circumstances outlined below:
Who We Share Your Data With:
- Payment Processors: bKash, Nagad & Rocket — only the information necessary to complete transactions.
- KYC Verification Provider: Via secure, encrypted channels for identity verification.
- Technology Infrastructure: Cloud Hosting & Server Providers — under Data Processing Agreements.
- Legal Authorities: In cases of court orders or legal obligations.
- Fraud Prevention Agencies: Through industry-wide data sharing arrangements for fraud detection and prevention.
Never Shared: db98 never sells or shares your data with advertising companies, data brokers, or any third party for commercial purposes. Strict data protection agreements are in place for all third-party sharing.
05
Cookies & Tracking Technologies
Db98 uses cookies and similar technologies across its website and app. Cookies are small text files stored on your device that help the platform remember your preferences.
Types of cookies we use:
- Essential Cookies: These are essential for maintaining your login session and ensuring security — they cannot be disabled.
- Functional Cookies: To remember your language preference and game settings — you can disable this at any time.
- Analytics Cookies: To analyse site usage and improve our services — you can turn these off.
- Security Cookies: To detect fraud and bot activity — these are always active.
You can manage cookies through your browser settings. However, disabling essential cookies may affect the functionality of certain db98 services. Contact our support team for help adjusting your cookie preferences.
06
Data Retention Period
Db98 does not retain your personal data longer than necessary. Retention periods vary depending on the type of information:
| Data Type |
Retention Period |
Reason |
| Account Information |
5 Years After Account Closure |
Legal Obligations |
| Transaction Records |
7 Years |
Financial Regulatory Requirements |
| KYC Documents |
5 Years After Account Closure |
Identity Verification Records |
| Support Conversations |
3 Years |
For Dispute Resolution |
| Analytics Data |
13 Months |
Service Improvement |
| Marketing Preferences |
Until Consent Is Withdrawn |
Based on User Preference |
Once the applicable retention period expires, db98 securely deletes or anonymizes your data so it can no longer be linked to any individual.
07
Your Rights & Controls
Db98 believes you should have full control over your own data. Here's a detailed breakdown of your rights:
- Right to Know: You can request a copy of the data db98 holds about you. A response will be provided free of charge within 30 days.
- Right to Rectification: You can request corrections if any of your information is inaccurate.
- Right to Deletion: In certain circumstances, you may request the deletion of your data (except where retention is required by law).
- Right to Restrict Processing: You can request to restrict how your data is used for specific purposes.
- Right to Opt Out of Marketing: You can opt out of promotional communications at any time.
- Right to Data Portability: You may request an export of your data in a machine-readable format.
To Exercise Your Rights: Email us at support@db98.app or reach out via live chat. When submitting a request, please include your registered mobile number for account verification.
08
Data Security Measures
Db98 uses industry-leading technology to protect your personal data, with a multi-layered security framework:
- 256-Bit SSL Encryption: All data transfers occur over encrypted channels.
- Two-Factor Authentication (2FA): An extra layer of security on your account.
- Real-Time Fraud Monitoring: Any unusual transactions or login attempts are flagged and detected instantly.
- Data Access Controls: db98 staff can only access the information required for their specific role.
- Regular Security Audits: Regular security testing is conducted by independent third parties.
- Encrypted Database: All stored data is kept in encrypted form.
Your Responsibilities: No matter how strong db98's security measures are, we cannot guarantee your protection if you share your password or login details with someone else. Never share your db98 password with anyone.
09
Protection of Children's Privacy
Db98 is strictly for users aged 18 and above. We never knowingly collect personal data from minors. Age verification is mandatory during registration.
If we become aware that a minor is using a db98 account or that their data has been collected, the account will be suspended immediately and all associated data deleted. If you suspect your child is using db98, please contact us at support@db98.app.
10
Privacy Policy Updates
Db98 may update this Privacy Policy from time to time. For any significant changes, we will notify you via SMS and email to your registered mobile number at least 7 days in advance.
The effective date of any updated policy will always be shown at the top of this page. Continuing to use db98 after changes have been made will be considered acceptance of the updated policy. If you object to any changes, you may request account closure.
11
Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us:
- Email: support@db98.app
- Live Chat: Available 24/7 on the db98 platform
- Response Time: Typically within 24 hours, no longer than 3 business days
Help in Bengali: db98's support team is ready to answer any privacy-related questions in Bangla. Live chat responses typically arrive within 3 minutes.